The Farmers Insurance Group HelpPoint® claims call center has just been recognized for providing “An Outstanding Customer Service Experience” by J.D. Power and Associates for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program. This distinction acknowledges a strong commitment by the HelpPoint claims call center operation to provide an outstanding customer service experience. The Farmers Insurance Group HelpPoint claims call center is the Property and Casualty Insurance industry’s first call center to receive this recognition.